In the event of a serious problem regarding your property, and when Red Key offices are closed, please note the emergency contact details below.
Please ensure the emergency contact number is only used in an emergency. In the event that the problem is not deemed an emergency, is as a result of damage, or is not the responsibility of your landlord, you may incur a call out charge.
As a tenant you have a duty to minimise expense to your landlord and to live in the property in a tenant-like manner; therefore, before calling the emergency number, please check any manuals that have been supplied with your tenancy or have been left in the property.
Having complied with all of the above please contact our out of hours emergency assist helpline on 0844 880 9852.
Please note the emergency contractors have been instructed to carry out temporary repairs at emergency rates and that our normal contractors will attend during normal hours to complete the full repairs.