Emergency Contact

In the event of a serious problem regarding your property, and when Red Key offices are closed, please note the emergency contact details below.

Your Responsibility

Please ensure the emergency contact number is only used in an emergency. In the event that the problem is not deemed an emergency, is as a result of damage, or is not the responsibility of your landlord, you may incur a call out charge.

As a tenant you have a duty to minimise expense to your landlord and to live in the property in a tenant-like manner; therefore, before calling the emergency number, please check any manuals that have been supplied with your tenancy or have been left in the property.

General Tips:

  • In the event of an electrical failure, where safe to do so, please check trip switches and fuses.
  • In the event of loss of heating, please check the boiler/manual and revisit the settings before calling the contractors.
  • In the event of a leak please try and isolate the water supply, by turning off the stopcock, to prevent additional damage.
  • If the problem is in the communal areas please contact the Block Managing Agent whose details will be located in the communal area.
  • If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services line immediately on 0800 111999.
  • If you have been made aware that your property is under warranty please do not call the number below and only call the number provided for emergencies under the warranty.

Emergency Contact Number

Having complied with all of the above please contact our out of hours emergency assist helpline on 0844 880 9852.

Please note the emergency contractors have been instructed to carry out temporary repairs at emergency rates and that our normal contractors will attend during normal hours to complete the full repairs.


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